Return Policy

Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Any liquids or sprays cannot be returned as we cannot guarantee they haven’t been used.

Additional non-returnable items:

Goods specially imported for your order.

Goods specially manufactured for your order.

Goods specially ordered in bulk for your order.

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted: (if applicable) If we find that the product has not been returned to us in fully resalable condition or within the allocated time we reserve the right to refuse a refund on the item, or deduct up to 25% of the original selling price from the refund amount.

Refunds

Once your return is received and inspected, your refund will be processed, and a credit will automatically be applied to your account or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, please contact us at sew-europe@btconnect.com with your order information

Sale items

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email and send your item to: Sew Europe Returns, 88 Rice Lane, Liverpool, L9 1DD

Shipping

To return your product, you should mail your product to: Sew Europe Returns, 88 Rice Lane, Liverpool, L9 1DD. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.

If you are shipping an item over £20, we recommend using a trackable shipping service. We don’t guarantee that we will receive your returned item and if the item does get lost on it’s way to us then we cannot issue a refund.