Return Policy

We hope you will be pleased with your purchase. Should you wish to return anything bought from us, we will be happy to refund provided it is in fully resalable condition.

Our return policy is 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
If we find that the product has not been returned to us in fully resalable condition or within the allocated time we reserve the right to refuse a refund on the item, or deduct up to 20% of the original selling price from the refund amount.

Returns will only be refunded or a credit applied to your credit account after we have received the goods and they meet the above criteria. Please ensure when you are returning goods via Royal Mail or Courier that a copy of your invoice/receipt is enclosed with the goods. We cannot apply any refund or credit without a copy of your invoice/receipt or proof of delivery.

Please note delivery charges are non-refundable unless the goods being returned have been sent to you in error from us

Several types of goods are exempt from being returned. Any liquids or sprays cannot be returned as we cannot guarantee they haven’t been used.

Additional non-returnable items:

Goods specially imported for your order.

Goods specially manufactured for your order.

Goods specially ordered in bulk for your order.

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted: (if applicable) If we find that the product has not been returned to us in fully resalable condition or within the allocated time we reserve the right to refuse a refund on the item, or deduct up to 20% of the original selling price from the refund amount.

Refunds

Once your return is received and inspected, your refund will be processed, and a credit will automatically be applied to your account or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, please contact us at sew-europe@btconnect.com with your order information

Sale items

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email and send your item to: Sew Europe Returns, 88 Rice Lane, Liverpool, L9 1DD

Shipping

To return your product, you should mail your product to: Sew Europe Returns, 88 Rice Lane, Liverpool, L9 1DD. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.

If you are shipping an item over £20, we recommend using a trackable shipping service. We don’t guarantee that we will receive your returned item and if the item does get lost on it’s way to us then we cannot issue a refund.